5 Ways for Hotels to Adapt to COVID

Every industry has many ins and outs that need constant study and tweaking to get it perfect…and the hotel business is no different. Since the outbreak of COVID-19, hotels all over the world found themselves with drastically reduced business or with no business at all because of the lack of national and international travel. Now, two years later, many people are looking to get away from their hometowns and responsibilities for a much-needed respite, and who can blame them? Many people are only just now getting the opportunity to visit relatives and loved ones and their accommodations should be relaxing, easy-going, and stress-free. Keep reading to hear about some of the ways that hotels and resorts have thought of to innovate and adapt around COVID-19 safety measures and concerns. Moving forward, it has become important for resorts and hotels to adapt to the concerns and ever-changing culture surrounding vacationing and travel. While some businesses are still struggling to fully operate under coronavirus restrictions, others have found ways to stay safe while still providing services to all of their guests. Let’s take a look at all the ways that a hotel could make a stay with them more attractive. 

Contactless Check-In

Because of the pandemic, there has been a massive rise in contactless service in many different industries, including but not limited to restaurants, department stores, pharmacies, banks, and even medical checkups. The next step in that evolution could be a method of contactless check-in for hotels and resorts. Through this method, guests could quickly and easily access their rooms, setting the tone for their stay to be relaxing and enjoyable.

Acquire Good Reviews with Excellent Customer Service

When it comes down to it, there’s a lot to be said for good customer service. How many times have you met with an inconvenience during your stay, then brushed it off because the staff was cheerful, friendly, and helpful? When your staff takes the time to make the guests feel cared for and prioritized, the guests will be far more likely to leave good reviews and recommendations.

Face ID and/or Fingerprint Recognition Instead of Key Cards

Let’s be honest, the key card system can sometimes be very inconvenient for guests. Sometimes, the key is misplaced, faulty, or even locked inside the room. There’s always that chance that you could lose your card and be stuck without a way into the room without the front desk. Most folks in today’s age are accustomed or at least familiar with using facial or fingerprint recognition technology. Instituting that for hotel room doors would be a brilliant addition to the hotel business and would be much more convenient for many people.

Office Spaces for Guests

With hybrid workforces on the rise, many people are accustomed to working from their living rooms or dining room tables. While most people have gotten very good at working wherever they can access the wifi, it’s not always ideal for them to work. Why not make your guests more comfortable by providing an area dedicated to work? A business center or small, private booths could be a great advantage to staying at your hotel or resort.

Updating Tech Amenities in Hotel Rooms

Finally, we’ve arrived at the last point that we’ll talk about for today. When guests book a stay at a hotel or resort, they often expect a high-quality experience. One gateway towards giving guests a five-star experience is having state-of-the-art equipment and technological amenities for the guests. Guests often are looking to relax, have fun, and try new things when they are staying in a resort/hotel. A recreational area stocked with state-of-the-art equipment, like high-quality TVs and VR systems, would be an amazing addition to the guests’ experience.